Closing Craze | Friday – Sunday | £10 for the last 2 hours ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ 90 MINUTE SAVER | SAVE BIG ON 90 MINUTES OF AIRTIME | EVERY WEEKDAY ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ SPRING PARTY | 2 HOUR PARK PASS | £24.95 per person (Liverpool) £18.95 per person (Burnley) ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎
‎Bluey Toddler Morning | Liverpool | Mother’s Day (30th March) | £7.50 per toddler and adult ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ Peter Rabbit | Burnley | Good Friday (18th April) | Peter Rabbit will be in attendance from 12pm – 1pm ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ ‎ WEEKEND SUPER SAVER | 2 hours for just £15 (Liverpool) or £10 (Burnley) | Every Friday – Sunday!
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Submit Your Venue Complaints Effortlessly

We value your feedback and are committed to resolving any issues you may encounter at our Liverpool or Burnley venues. Use this page to submit your complaints directly to our management team.

Submit a Complaint

Efficient Resolution

Direct Communication

Customer Satisfaction

Our Commitment to You

At Air Unlimited, we understand that customer satisfaction is paramount. Our complaints handling process is designed to ensure that every concern is addressed promptly and effectively. We believe in transparency and open communication, which is why we have established a direct line to our management team for any issues that may arise. Your feedback helps us maintain the high standards we strive for and enhances your experience at our venues.

How to Submit Your Complaint

Submitting a complaint at Air Unlimited is straightforward and ensures your concerns are heard. For our Liverpool venue, fill out the complaint form with your details and the nature of your issue. Our Burnley venue follows the same process, ensuring consistency and efficiency. Once submitted, your complaint will be directed to our management team at Managers@airunlimited.co.uk, who will respond promptly to address your concerns. Your satisfaction is our priority, and we are dedicated to resolving any issues swiftly.

Common Questions About Our Complaints Process

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How do I submit a complaint?

To submit a complaint, please fill out our online form and send it to Managers@airunlimited.co.uk. Make sure to specify if your complaint is regarding our Liverpool or Burnley venue.

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What information should I include in my complaint?

Include your contact details, a detailed description of the issue, and any relevant dates or times. This helps us address your complaint more effectively.

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How long will it take to resolve my complaint?

We aim to resolve complaints within 5 business days. However, complex issues may take longer, and we will keep you informed throughout the process.

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What happens if I'm not satisfied with the resolution?

If you’re not satisfied with the outcome, you can request a review by contacting us again at Managers@airunlimited.co.uk.

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Who will handle my complaint?

Our dedicated complaints team, led by experienced managers, will handle your complaint with the utmost care and confidentiality.

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Can I submit a complaint anonymously?

Yes, you can submit a complaint anonymously. However, providing your contact information allows us to follow up with you directly.

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Is there a deadline for submitting complaints?

While there’s no strict deadline, we recommend submitting complaints as soon as possible to ensure timely resolution.

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What types of complaints can I submit?

You can submit complaints related to any aspect of our services, including facilities, staff interactions, and safety concerns.

Phone

0330 088 2010

0330 088 2010

Email

Managers@airunlimited.co.uk

Address

Unit 4, Compass East, Speke, Liverpool L24 1YH

We Value Your Feedback

Help us enhance your experience by sharing your thoughts. Your feedback is crucial in maintaining our high standards at Air Unlimited.
Submit Your Complaint